Big Deal: Lafayette Internet Use Study Released

It must be spring...a survey that's been hibernating over the winter has been spotted a couple of time recently and emerged into the full light Tuesday.

LUS posted a press release touting the survey of Lafayette's internet habits and attitudes today and the Advertiser has jumped in with the first quick digest. The official report is available on Lafayette Pro Fiber with the survey form and dataset access forthcoming. The instrument is a sophisticated usage and attitudes survey that pulls its questions, phrasing, and sequencing from the yearly national Pew and Annenburg studies of internet usage. It's numbers were carefully designed to make sure that all of our communities would be reliably sampled. Taken together the "Internet Use in Lafayette, LA, 2009 Baseline Study" will give a valid way to compare ourselves to national standards and to track our progress—or lack thereof—over time.

This is very big deal, it was a long time in coming, and a number of people should stand up and take a bow.

It's a Big Deal
It's a big deal because it is, to my knowledge, the very first attempt by a fiber to the home community to hold itself accountable for improving itself. It lays the groundwork for actually showing the difference that cheaper, locally owned, really big bandwidth can make in a community. It lays down a serious bet that fiber will make that difference and gives our people, and others outside the community the ability to check the claims we make. We now know where we stand relative to rest of the nation in a survey taken immediately before the launch of LUS Fiber. Future surveys will chart our progress against the national surveys it is keyed to. It's a big deal because it holds holds our feet to the fire.

It's also a big deal because it gives us tools with which to make those changes. We now know where the weak spots and the strong spots are in our community's use of modern technologies. Knowledge, in this instance, is access to money. Both private and public funding exists to aid efforts to move communities forward. But all such money reasonably comes with two requests: 1st you need to show a need, and 2nd you need to be able to demonstrate that the action the group funded made a difference. This survey vaults Lafayette to the head of the line. We know what our needs are (I'll post later on just exactly what I think it shows) and anyone we ask for support from can see that Lafayette can accurately say what its problems are and that we have a good way to demonstrate when we've made progress. It will be important to some of those grantor agencies that we've taken this burden on ourselves—it makes it look like we actually are serious about making changes as needed; not simply fishing for cash. What we need now is an aggressive cadre of grant writers in all our institutions but especially at the school board and at LCG. The new head of LCG's division of Community Development should dive directly into this. LUS has already made good use of the survey in this regard: it was used to support the community's recent application for broadband stimulus funds, "

It's a big deal, finally, because with a good survey we can defend ourselves, and the idea of publicly-owned fiber, against its insistent, irrational detractors. It is a sad commentary on the state of our polity that "astroturf" organizations like the Heritage Foundation are even listened to but Lafayette has seen the lengths to which such incumbent-funded "analysts" will go to denigrate the successes of projects like our own. The best defense is a good offense, the saying goes, and going out and getting solid, open research is our best defense against such opinionators.

It was a Long Time Coming
The idea of doing a baseline survey has been brewing in this community for a very long time. The first time it peeked out publicly was in the Bridging the Digital Divide document put together at the behest of the city-parish council and released in May of 2005. It was the first suggestion in the "Assessing our Successes...and Shortfalls" section:

Develop and periodically run a survey containing standardized questions. Surveys are particularly good tools to measure outcomes that we expect to remain comparable regardless of differences in time and location. Some questions will be unique to our community, assessing locally unique factors that change over time. Others will echo the questions contained in standard, national surveys of Internet usage that will help us compare our progress to that made in other communities.

A) Run this survey once before the fiber optic network is built.

B) Run the survey yearly, and combine it with other feedback suggested here.

Shortly after the successful fiber referendum in July of '05 folks active in the fiber fight got together with the idea that they'd try an take on various projects that would "keep the momentum going." André Comeaux decided that he'd make getting a credible baseline survey his goal. He worked on that extensively, setting up ties with the Annenberg and Pew foundations, securing copies of their questionnaires, and lining up estimates for its cost. He canvassed the business community tirelessly for funding and while that particular deal never quite came together he produced a body of work that was ready to go when the opportunity finally presented itself.

The idea that periodic surveys were a good way to check ourselves never faded away and by the time LUS was ready in 07 to get its franchise from LCG to actually offer services a survey clause was included in the franchise agreement.

By the time LUS Fiber's launch date neared most of the principals understood the value of a baseline survey but time was running to get the data collected before LUS had significant customers. A team had been put together from the sociology department at University of Louisiana at Lafayette crafted the questionairre and initially the hope was that a survey unit at the university would collect the data and a consortium of local businesses would pony up the necessary funding. When that didn't work out and the survey unit at ULL was closed Joe Abraham at the Acadiana Educational Endowment stepped up and took on the task under the supervision of the university's team. LUS took on the financial support. Several short stories worth of trials and tribulations later the data had been collected, vetted, and analyzed by the sociologists and the survey was complete.

Just in time.

Some People Should Stand Up and Take a Bow
I was in a spot to see most of this long and tortured tale come together and am left with a lot of solid admiration for the folks who finally made the survey happen. It takes a certain sort of mind to recognize the value of doing something that is so long-term and which has so little immediate value for any of the participants. Lafayette is lucky to have a large set of people who both saw the value and were willing to sweat for the sake of the community. I'm proud to know 'em. There are a whole crew of people who deserve to be stood up in front of the community and applauded. The best I can do is to is to list off the ones that I happened to see in action.

• The folks on the original Digital Divide Committee and especially "Committee II" that drafted the original idea and continued to push for it over the years: Ed Bowie, Jennifer Hamilton, John St. Julien, Kevin Domingue, Layne St. Julien, and Melanie Louis.
• André Comeaux deserves his own paragraph—he persisted when few would, convinced those who needed to be convinced, and got the basic package together.
  
• When the deadline approached an ad hoc "steering committee" formed up: Joe Abraham, Steve Creeden, Jacques Henry, John St. Julien, Mike Stagg, and George Wooddell. They kept on pressing until the thing was done and in the box. That required special sacrifices from Joe Abraham, Jacques Henry, and George Woodell. Joe set up a calling center at his nonprofit and went through several kinds of H*ll getting it running right. Actually he did that twice. "The sociologists" Jacques and George had to battle data issues that kept cropping up and weren't afraid to stop the cart and force folks to simply start over. Without their dedication it wouldn't have been done right. Considering that they originally had to be cajoled using their affection for Lafayette, their recognition that this was something that simply ought to be done, and the (unfortunate for them) fact that no one else was in a position to do the analysis I'm sure they got a lot more than they bargained for. But they stuck it out. Terry Huval should be added to that list. If he hadn't stood up with the money needed to do it when the timing got really critical the survey would never have happened.
  

This is the sort of thing that can happen in real communities. People hang in there for years, looking out for what is best for their community and finally get it right. Nor am I under the illusion that this survey is the only place you see such honorable behavior. In just a few weeks we'll see Festival International 2010... I'm genuinely impressed—and pleased to live in a place where those sorts of things can happen.

LUS Reveals Long-Term Plans

(Please note: this was first published on April 1st. It's also worth noting that a lot of the following is simply true and more is actually planned; what isn't true is credible IMHO...the fun is in figuring out just what the status of each claim is. Might be worth coming back next year.)

LUS has revealed its long-term plans!! Sorta. A daylight savings glitch apparently caused a timed press release to be sent early. (This sort of thing has happened before.)

After a press release dated tomorrow, Friday, showed up in PR inboxes across the city mid-morning calls to LUS and an embarrassed George Graham (from whose office the missive was mailed) confirm its authenticity. The surprise release gives an amazing amount of detail (7 loosely organized pages) about topics the local utility has always deemed "proprietary information."

Said Huval:

Yes, It's real...We just decided that since it has become extremely clear that Cox and the Independent’s FOI [Freedom of Information] requests will force us to reveal many details that would remain private were we a privately owned company like Cox or the The Independent we’ve decided to make the best of a bad situation. If we can’t keep our competitors from using and critics from revealing much of our proprietary information we’ve decided that a pre-emptive strike is our best bet. We’ll simply tell our community—our owners—everything we are hoping to do and see what their reaction is. Hopefully we’ll get good feedback that will help us make final decisions. [Pause] Besides most of this stuff is either obvious or nothing Cox or AT&T can do anything about anyway. Why not let the community know?

Huval declined to elaborate on what was meant by "extremely clear."

Said Graham:

Yes, it’s for real. No, it’s not supposed to have gone out quite yet....the attached pages haven’t been fully edited and organized...that’s pretty much the way it came over from LUS and our writers haven’t much of a chance to whip it into shape. There’ll be a better version this evening. The thing was on automatic send for tomorrow. There’s some sort of time glitch in Outlook that’s in the news this morning...our IT intern is supposed to be on it. I’m not a happy camper.

The pages are pretty much a mess.... But the substance is pretty visionary. No need for LPF's reporting to wait till the evening. If we can get even half this stuff done....well.... I’m impressed.

On to the good stuff as I see it; extracted from the PDF, organized into my categories:

Major points:
LUS is planning a set of hardware upgrades to the network

1. The local backbone electronics are being upgraded to 10 Gbps as we speak. [This is about 2 years earlier than the first electronics upgrade anticipated the business plan.]
2. New 1 gig-capable CPE equipment [the box on the side of your house] has been ordered and installs done after May 1st will use it; early adopters with 100 meg equipment will be upgraded “according to demand.”
3. The 100 meg intranet is being upgraded to 1 gig [LUS has always talked, awkwardly, about the intranet as a “full available capacity” feature and this upgrade is consistent with that stance since the CPE was the choke point before...but: wow.]
4. A 100 meg symmetrical internet connection will be available for retail customers. (100 megs is currently only available in a “business” package though a household is allowed to buy that package if it wishes. Presumably the retail version will be cheaper.)

LUS is upgrading their set top boxes, software and hardware

1. The software upgrade comes first and is due March 15th.
2. The plan is to install new MS Media Room software “beginning” on that date. (no hint on whether you’ll have to bring your box in or if an over the network upgrade is possible. Either way expect an uncomfortable transition moment.)
3. A set top hardware upgrade is planned for August. Upgrades will be available to current “upper tier users on demand.” (Why switch boxes? no hint...)

A WiFi network will extend the fiber. This has long been in the plan, both Terry Huval and Joey Durel have stated their intent in public forums but no concrete plan has emerged before today.

1. The network will consist of both public and private “channels.” (Presumeably the “private” channels will serve safety functions — there’s been a lot of discussion of GPS costs on the council recently and this would be a very cheap way to address location issues inside Lafayette.)
2. The public side will exclusively use 802.11N and will be offered on a “best effort” basis
3. 1 meg of symmetrical wireless service will be offered to everyone on a “guest” basis.
4. Subscribers to internet service get free “best effort” service. (WiFi N is rated as high as 600 Mbit/s (http://en.wikipedia.org/wiki/IEEE_802.11n-2009#Data_rates) but I doubt we’ll see such speed—but 50 or a 100 wouldn’t be impossible considering LUS’ rejection of the bandwidth-sapping mesh architectures that hobble most muni networks.)
5. Probably associated with the wireless issue: "The CPE [Customer Premise Equipment] will equipped with a wireless repeater node." (I'm not sure I fully understand that but I’m pretty sure I like it.)
6. Cellular interoperability for “select” WiFi phones from “a major carrier.” (?)

Digital Divide/ Digital Inclusion, the one sheet devoted to this and is in a different format for what that is worth. Digtial divide and digital inclusion are used interchangeably, possibly this is the beginning of the Graham Groups rewrite...digital inclusion is the newer term.

1. There will be a comprehensive DD/DI program whether or not the current application for a stimulus grant is won. That is, support for community computer centers is planned for a “slower rollout” if the grant bid fails.
2. The WiFi node in the new CPE is cited as part of this.
3. The new set top box is also mentioned in this regard. Apparently it has on-box memory that is regarded as necessary to use this box as a “fully functional” web browser. (The current WAP-based browser in the set top box, while innovative, is simply not practically useable.)
4. The free 1 meg of wifi to all is mentioned again on this page.
5. Discussion of supporting “NAD’s” seems to refer mainly to smartphones and perhaps to the new iPad and recent netbooks. (Network Attached Devices is an odd generic term to use and may refer to a recent LWV study and other local mention.)

Things I don’t understand....
Well, there’s actually plenty I’m not sure I understand; the doc could use a lot of clean-up. I’ve tried to stick to reporting stuff that made sense to me. The upcoming release of a cleaned-up version should help a lot.

1. There’s stuff in there about a media server and AOC that are opaque to me... also stuff about VLANs and remote access to the same. (I need to do some research to get into this.) AOC is also mentioned in reference to support for its “new location” (?) and server space in the front-end for “multi-format web-based VOD.” (again ?)
2. There’s stuff about cloud computing, standardizing access protocols, and “supporting” a unified data access categories “scheme” that probably means something to some readers but doesn’t to me. (help?)
3. Interoperability & “widgets:” A lot of emphasis throughout the doc is placed on interoperability and widget-based interfaces. APIs are mentioned that would support incoming phone calls on the TV, Caller ID, remote login to video recording features, etc. The Media Room product supports some light programming so apparently the idea is to allow local 3rd party developers access to some (but not all) of the hooks.

Ok folks, that’s a lot to digest. A dream-list. I presume they’re not wedded to it all and Huval explicitly asked for input from the community. What do you really want LUS to get behind?

There's NOT an App for That...

But if you write a good one you could win $100,000

A digital inclusion App that is...

The FCC and the Knight Foundation are teaming up to offer an "Apps for Inclusion Challenge" that asks:

technology innovators to review government and community services and develop tools that will improve lives by making it easier for citizens to receive these services through mobile and online applications.

For the FCC's part—they are interested in increasing the rate of broadband adoption in "lagging" sectors and see potential in useful apps for achieving that goal.

The Knight Foundation is fronting the money. Details are not yet available but the Knight Foundation suggests that they've got three core beliefs that this challenge would serve:

First, our ideal of informed, engaged communities; second, our conviction that universal broadband is key to achieving this ideal; and third, our deep interest in using new approaches to connect with innovators.

The inclusion of mobile platforms and highlighting it with the allusion to "Apps" is probably pretty good policy. Recent research shows that more of the poor and minority populations that are lagging in net connection are adopting wireless devices more rapidly than the rest of the population...mobile's probably a pretty good target.

There's been a recent push in Lafayette to get more governmental data available online. We've even got a placeholder location for hosting data in an accessible form. Some places, like San Francisco, are a bit further along in having its data available in a form developers find useful. It'd be a neat project for somebody—or some civic-minded group of geeks. I'd sure like to have a version for the Lafayette Commons' gadget page....

Anybody?

"City seeking $9.2 million in stimulus grants to address digital divide"

The Independent blog reports that LUS and LCG have submitted a pair of stimulus funding grant applications worth 9.2 million dollars that are directed at reducing Lafayette's digital divide. This has been a central issue in Lafayette for a long time and this is the first attempt to move beyond lower prices for better services as a way to close that divide. (See LPF digital divide coverage—LPF also offered some background on this grant application back in February when the authorizing ordinance was proposed.) The Library, the Housing Authority and Je'Nelle Chargois' Heritage School of the Arts and Technology are also partners. The grant money would come from the second round of BTOP (Broadband Technology Opportunity Program) stimulus grants. LUS won a first round stimulus grant for its smart grid program back in February.

BTOP provides separate programs to fund broadband infrastructure, public computer centers, and sustainable broadband adoption projects. These two applications are for the computer center and the sustainable broadband adoption sections.

The coalition has applied for $3.9 millon to build out or expand public computer centers in the library, senior centers, and the Housing Authority. The money will be spent on new computers and personnel.

The second grant is focused on "sustainable broadband adoption." That's bureaucratese for finding ways to help folks who are not currently getting service or who underutilize service available to get up to speed. That one is worth $5.3 million and:

would go toward 55 direct or indirect jobs in providing 35,000 hours of computer training and 1,000 new PCs, as well as pay for two-year subscriptions to high speed Internet through LUS Fiber for graduates of the program.

Details on the plans for the training program would be very interesting.

The Independent is also the first local news source outside this blog to mention the community broadband survey that will be providing supporting evidence for this grant. Hopefully we will soon see the release of the study and the supporting dataset.

LUS/Lafayette to apply for more stimulus funds

LUS received permission from the City-Parish Council to apply for "BTOP" stimulus funding in a special meeting held after Wednesday's Council session. You can take a gander at the meeting minutes or view it on at UStream online (@ 1:54)

The Broadband Technology Opportunities Program (BTOP) is part of the ongoing federal recovery stimulus funding. BTOP provides grants to fund broadband infrastructure, public computer centers, and sustainable broadband adoption projects. LUS won't need to apply for infrastructure—that's something we've already done for ourselves—so the focus of Lafayette's grant application will likely be in the area of community computing centers and sustainable broadband.

This new application follows the success of LUS' application in the first round of stimulus funding for which it received $11,630,000 dollars to build a smart grid addition to its electrical and water departments. An attempt to add a computer center component to that earlier application was dropped; reportedly because there wasn't enough time to get it together and because there was trouble finding community institutions that could promise to sustain the new centers once the initial grant funding ran out.

The new effort, according to Terry Huval, LUS director, looks for locations already available within the Lafayette Consolidated Government such as those already available at library locations in public centers and space within public housing authority sites. It will also look at providing computers and network access to at-risk youth in underserved areas of the city. (Grant guidance for both computer centers and sustainability grants can be found online for those interested in thinking about the possibilities.)

During the brief council meeting at which the enabling ordinance was passed Councilman Theriot raised the question of the matching funds that the community would have to provide should this grant be won. Huval said that the grant was being designed so that the 20% match would be achieved by LUS' in-kind donations of bandwidth and connectivity. In discussion Councilman Bertrand and Huval raised the point that the city's investment in its fiber to the home network could be used to leverage federal money to help us "do some good things for our community."

Doing this right could help fulfill the promise that public ownership of the network could be used to help close the digital divide in Lafayette.

"LUS: Fiber schedule, meetings, software and more

Who DAT! You Dat! :-)
If you're recovering from Saints fever I have just the antidote. A long post on the latest in Lafayette's fiber fortunes. If you're starting to think that maybe anything is possible, well, read on.

Amanda McElfresh over at the Advertiser has an article up that apparently derives from following up remarks made by Joey Durel in his state of the city-parish address. In that speech (video) Durel devoted a fair amount of his time to touting the LUS Fiber network (@ minute 8:00). He revealed publicly what had been widely rumored locally: LUS Fiber was far ahead of schedule, and that the city-wide availability was expected by July, 18 months into a 24 month schedule. Durel linked the completion of the network to a series of meetings meant to engage the community with discussing what the "fiber-powered future" could look like.

Discussing that Fiber-Powered Future
As long time readers and friends will recall the general idea that Lafayette's people need to get involved meetings that would shape the future of the new network is something I've long advocated. Both here and and in various community groups like Lafayette Coming Together and the League of Women Voters. So the ears pricked up at the idea that the City-Parish President would be promoting a series of meetings to look at our fiber utility and the future of our city.

The first item on Durel's list of community meetings is "campfiber" a series, according to Durel, of "participant-driven conferences will be opportunities for local innovators to share their projects, get feedback from the community and for everybody to discuss their fiber-powered future." There have been several CampFiber meetings already (LPF coverage) and to date they've been strongly oriented toward software developers as participants and not toward public response or discussion. If they are to serve the purpose Durel describes they'll have to change. Engaging the imagination of the technology-types is crucial, of course—they've got more to dream with—but two other groups will be needed as well: the public and LCG/LUS. Both are crucial to a worthwhile discussion. The need for public involvement is obvious. But just as critical is a fully engaged LCG administration and LUS. LUS and the administration did attend and engage at the first campfiber. But in the end that participation seemed mostly defensive; real progress here will require the developer and the larger community be given more information with which to work. Two useful models occur to this writer: bring together distinct community groups beyond developers—nonprofits, church, medical, educational, creatives, small business, and neighborhoods all come to mind and ask them what a community-owned network could do for their sectors. (The Lafayette League of Women Voters has held the prototype of this model in two meetings involving nonprofits and community service organizations with fair success.) The other angle would be to organize around specific elements of the new system...for example: channel selection, internet storage, TV-phone integration, TV-internet integration, or set-top box uses (I can guarantee interest in the set top box.) For CampFiber meetings to engage the community will require focus and commitment from LUS and LCG.

The other item on Durel's list of meetings was Fiber Fete (website) which he described as designed to "bring experts from around the world to Lafayette to meet with local innovators to discuss what our fiber future looks like and plan on how to get to there from here." I've talked with the organizers—David Isenberg and Geoff Daily—and sit on what passes for the local board. The quote from Durel is just about the current extent of the planning; it is only now getting into any concrete planning. I've pushed for a more consistently social approach and for bring in speakers who are prepared to speak about how technology can be part of making communities stronger and people within them more active and powerful participants. Too many "visionary" tech conferences are trapped by the amazing technical wizardry and raw possibility of new technologies. Others go beyond that narrow vision only to focus solely on the business potential of these same technologies. While both of those motives are proper enough in their place that is not what a new community network needs and I'd hate to see
Fiber Fete captured by such limited visions. What's needed is a sense of how powerful communications technologies can be leveraged to create a stronger community and a more active and informed citizenry. (I am aware of the irony of suggesting that at a moment when deconsolidation is the talk of the town.) Having David Isenberg as one of the chief organizers gives me considerable hope that we might actually be able to accomplish this. His Freedom To Connect Conferences (F2C) are directly about promoting the idea that ensuring that we can freely connect to one another over the new network is the modern equivalent of freedom of assembly and free speech...That, rather than technical gee-whizary, is the right starting point for Lafayette and its people (not merely its "innovators") to start their thinking about a the responsibilities of a community-owned network.

For any of these public meetings to be useful rather than ornamental they'll have to involve more than the usual crowd labeled "innovators" — they'll need to involve a real cross-section of the community's most active citizens and the sense that LUS and LCG are open to sharing the information the community needs to assess what the network can accomplish and the sense that their conclusions will matter after the conference closes. That's a tall order. But it's one worth striving for.

The Rest of the Story
But Sunday's report had a lot of fiber news beyond the revelation of an early completion date and the prospect of public meetings. The new customer service center that we've heard about for so long is now scheduled to open by June. Says LUS' Huval:

a customer service center set to open at the corner of Pinhook and Kaliste Saloom roads by June. The building will include samples of LUS Fiber products, and will also be equipped to handle the needs of utilities customers, thus freeing up some of the gridlock at the customer service center at City Hall.

That will coincide with the completion of the network and, hopefully, a more vigorous public relations campaign promoting the new network.

Huval continues to be coy about adoption rates but says that "many" thousands have joined up. I've talked to friends who talk about most of their block or street moving over. I can't say that of my northside neighborhood and suspect that take rates are a very local phenomena at this early moment.

What should be welcome news was the declaration that LUS Fiber is going to be going through its first major upgrade. Again, from Terry Huval:

"It's tied to the set-top boxes and enhanced DVR services," he said. "It was a technology that was not completely ready for us to use when we deployed our system, and it's something that's not costly to us."

The software used on the Motorola boxes just isn't very good...it's older and the interface is a pain to use. So I don't use it. Now I am an interface nerd of sorts and also refused to use Cox's set top box software. With both LUS and Cox I have done most of my TV watching via the two old TiVo's that sit precariously perched on a rickity table by the widescreen. My understanding is that the new software will be an iteration of Microsofts' Media Room. That software package has been used by Verizon in its FiOS FTTH build out in the northeast. Verizon also uses the same family of Microsoft set top boxes that LUS has purchased so it should be a fairly mature implementation and full-featured platform. It will also be a much easier basis on which to build extended services than the Alcatel-supplied software currently in use. Heck it might even be usable.

A real concern has to be the internet capability which was the bright spot in the less-than-stellar Alcatel software. That feature is a great idea but its current reliance on a WAP-based browser both limits its practical utility and makes it extremely dificult to use. That capacity exists in the set top box and represents LUS' most innovative attempt to date to bridge the digital divide in Lafayette. It should be possible to utilize it on Mircrosoft's software--after all media room for the PC allows for internet connections. If it is not baked in developing a real net connection would make a great contest with which to involve local developers.

Acadiana "Program aiming at tech gap"

If you missed the story Je’Nelle Chargois and her computer rebuilding project then you need to take a look at the story in the Advocate. The project exemplifies all those grassroots, community-driven public/private ideals you hear about so often—and so seldom see in full-blown action. Here's the gist of the story; one that will hopefully drive you to read the whole thing—and maybe even contribute to the project at hand or start one yourself:

Through a partnership between community organizations and local businesses, at least 200 computers will be placed in the homes of Faulk students who wouldn’t otherwise have access to the technology outside of the classroom.

“We’re trying to close the digital divide and give them to the tools to compete,” said Je’Nelle Chargois, manager of KJCB radio and coordinator of the Heritage School of the Arts and Technology, partners in the project.

The group has worked with the school to match 137 students with computers. By next month, the group will have reached its goal of placing 200 computers, Chargois said.

The computers have been donated by area companies and, as needed, refurbished by volunteer computer technicians.

Those students who receive a computer and their parents must attend computer literacy workshops. The parents also agree to get more involved at Faulk.

There's more, of course; there's a neighborhood center involved, Vision Community Services, founded by Sessil Trepagnier, a computer analyst with Halliburton. I've worked with Je'Nelle briefly on a rebuilding project a couple of years back and can testify that she's devoted to doing this right.

If this sort of thing interests you and you think you'd like to help out or do something similar I've got a meeting you might want to attend: the League of Women Voters of Lafayette is bring together a group of folks who have previously expressed an interest in starting projects in Lafayette concerning both computer rebuilding and community computer centers. That meeting is next Monday, Jan. 25th at 5:30 at AOC (Main at Lee downtown). Both Sessil and Je'Nelle will speak as will a number of others ranging from League membe Thetis Cusimano reporting on research on current community center resources done by League members to Sona Dombourian of the Lafayette Library.

Nifty New Intranet Speed Test

Wow
LUS has launched a nifty new intranet speed test page. It tests the speed of the intranet portion of LUS' internet offering. (And you can only get to it if you are already on the network.) The decision to treat all of Lafayette as a "campus" to make the full speed of the local network available to all subscribers—regardless of what they pay—is probably the most unique and impressive aspect of LUS' service. It results in a single very high speed community within Lafayette of 100 mbps of service. Whether you buy into the lowest speed package or the highest one; whether you are the mayor or plain Joe Citizen you get 100 mbps to talk to your fellows on the network. That's something to be proud of both technically and socially...Campus networks are typically something you can only find within large college campuses or the "campus" of large corporations like Microsoft.

That 100 mbps is the technical limit of the hardware currently in use (as I understand it) and techy types here have always been curious as to how close LUS can get to that limit. For instance for 100 mbps "fast" etherenet—ethernet being the usual reference standard for networking—is theoretically capable of 100 mbps but in real-world situations achieving 80 mbps consistently is considered good by the technical sorts that administer these things.

On that score LUS must be working with some good engineers...I got 94 mbps out of my connection on this test:


What's more its rock-steady...look at the tiny variations in the blue speed line over the test:


But the most surprising part of the above speed graph is that inconspicuous red line right at the bottom...1 ms of "delay" aka "latency." That's every bit and maybe more surprising than getting so close to the 100 mbps barrier. Latency is crucial in making next-generation interactive audio and visual applications work well. If you want to actually talk to and see someone in real time it is crucial—and is seperate from simple "speed" which might better be described for these purposes as "capacity." You need the transit time from you to the person you are talking to and back to you to be as low as possible. You do need enough speed/capacity for good video resolution and audio; but you also need a very quick response--you need low latency to make the whole experience worthwhile. (You've recall those nice clear pictures of on-scene reporters from the other side of the world talking to show's anchor. You also recall those long pauses and akward starts and stops? That's the latency part.) 1 ms of delay is astounding. Even more astounding the absolutely flat line in that graph—every point reports at 1 ms—indicates that 1 ms is simply the lower bound of this testing setup. LUS' delay varies somewhere below 1 ms. The company that designed the software clearly didn't think that it needed to ever worry about reporting delay any smaller and so is reporting all delay below 1 ms as "1 ms." LUS has confounded the expectation that delay below 1 ms isn't practical. Wow again.

So, in its summary, the software tries to tell you what your connection is good for...and in this case the decision rendered has to sound like a laconic understatment:

With 94 mbps and and at 99% consistency the service is "high enough to support a high quality" voice conversation is a vast understatement. That's enough to support, without strain due to the connection, an HD video conversation....or several. Within the network you simply won't have to worry about the network limits on what you can do. These limits are far beyond what the current hardware and software is designed to handle. —The falsely high report of 1 ms from this test software is an example of how really high speed/high quality networks expose that weakness.

Looking For A Downside
In fact that hints at the dark lining on our silver clound: We've gotten so far ahead of the curve that we are finding new choke points—choke points that few others have to worry about. In practice the most serious choke points are usually local—in the last mile network or in your ISP's regional feeder system that supplies that last mile. Server delay sometimes figures in to a slow-loading page but is usually transient. The people who run the popular servers know that slow-loading pages drives the traffic they want away and fix any issues that might arise. Even rarer is within-premise delay. Your local network has typically been so much faster than what your ISP supplies at the wall of your house that misconfigurations and out-of-date hardware don't effect your perceived speed.

But with the sorts of speeds that LUS is providing, especially on the intranet, all these formerly unimportant server issues and local network messes suddenly become the new bottleneck. For instance: I've noted before that I haven't felt obliged to upgrade my WiFi to the newer, faster N standard because I simply couldn't get enough real bandwidth from Cox for two of us to saturate my wifi's ability to push bits. That's no longer true. The 94 mbps that I got above was what I got when I connected directly to LUS' ethernet connection. When I tried the same thing through my WiFi my connection dropped to 44 mbps. I lost half of my available speed! Frankly, I'm not upset—my current WiFi hardware is set up as an a/g network. When I tested it both my wife and I had connections open. The theoretical limit of an a/g setup is 54 mbps and and the typical achieved rate is about 22 mbps. My setup is working fine. It's just old-fashioned. I need to segment the network leave my wife's old laptop connected to an a/g node which is all her 'puter can handle and connect mine to the N version. (hey! Don't look at me like that. I tried to get her a new laptop. She won't let go of the one she has.) 802.11 n is supposed to get, in practical situations, 144 mbps...plenty enough for now.

When I talked to LUS about this they said they've had a lot of issues with routers not being able to push LUS's speeds out to the laptops. This problem emerges not only in old a/g wifi routers and even some N ones but more surprisingly also over the ethernet ports in some of those routers. (Pure 10/100 ethernet routers can generally handle the speeds on wired networks, I'd presume. My wifi router, an Apple Time Machine, happily doesn't have the weakness some combined routers do but you should check yours if you use any ethernet.) So...all that speed is going to put pressure on our creaky local area networks (LANs). It's my intention to rewire my house with cat 6 wiring and install a new gig ethernet (1000 mbps) router—all our working puters can use that speed. And since I've now got the speed I'm gonna trade out the old WiFi and put in new ethernet connections to my nifty new LUS box, media computer, the newer TiVo, my PS3, and hey the TV has an ethernet port, why not? (The day is coming soon when I'll video conference on my big screen TV with folks here in Lafayette...) They'll join my printer and kid/server 'puter on the faster wired network.

So...Lafayette, the good news is that you've got a fantastic network to use—at astonishing prices too. The bad news, such as it is, is that you'll have to start paying some attention to your end of the connection for probably the first time in your life. There might be some work involved.

I'm kinda enjoying having that kind of "problem." :-) Have fun!

Once You Go Broadband, You Never Go Back"

Apparently people in these hard times economize on other things...but broadband well, that's necessary:

"the survey found that while only 9% of Americans said they had canceled or cut back on online service, 22% said they had canceled or cut back on cable TV, and 22% said they had canceled or cut back on cell phone service."

"People are willing to shave premium services from their cable and services from their cell phones before they're willing to cut back on broadband," ... "Once you have broadband, you never go back, apparently."

That should help convince the doubters that broadband is a utility.

—from the latest Pew survey as reported by MediaPost.

Lafayette Commons: "Floor Raising"

There's going to be a "floor raising" for Lafayette Commons tomorrow at 6:00 PM in the new Southside Library. (6101 Johnston St—map) You're Invited!

The event will be a floor raising in two senses:

• first, it will introduce a project that hopes to raise the floor for the people of Lafayette: to make a common set of sophisticated tools available to everyone free of charge;
  
• second, the meeting will be the first step in a community barn raising: it will gather users, programmers, admin types, and content producers in one place with to advance the project by laying down the floor....
  

A bit more:

Lafayette Commons is currently built on an Education Edition of Google Apps. Apps is a pretty shockingly sophisticated platform giving free access to an intergrated suite of email, calandering, word processing, spreadsheet, chat, web-building, and video apps. You get online storage to the tune of 8 gigs. With the Education Edition comes complete access to the APIs and the ability to alter them or bring in new modules or extensions. Each account comes with its own personalized start page giving quick access to your basic functions (like email, calendar, or docs). The start page also offers access to thousands of specialized "widgets" that winnow out the wealth of information availabel on the web; Lafayette Commons will host and encourage specialized Lafayette-centric widgets focusing on subjects ranging from crime and traffic to weather and local events.

A list of those interested in the "floor raising" will include:

• Users of all stripes,
  
• Nonprofits—cheap, sophisticated, cross platform tools should especially appeal to them
• Programmers eager to learn something new and help out their community
• Content providers who want their content in front of the public; from local government to the news, to events producers
• Volunteers wanting to help bring folks up to speed or administer the site functions
  

In short, we're looking for you.

(There's an online invite too...if you'd like to get your very own personal invitation check the web page out and ask there. Similarly, if you can't make the floor raising, but are interested check the invite and follow out the clicks for that option.)

It's All Good....

FOF (Friend of Fiber ;-) ) Brent Faul dropped me a note this morning, saying:

Hi John,

I've been reading your blog since you put it up during the ramp up to the fiber vote. It's been great and I've appreciated your work mightily. I know that you've been connected for a couple of weeks now and I've only seen one brief single sentence comment about your experience with the service. It's so uncharacteristic of you not to comment on it in detail that I find the silence kind of deafening, if you know what I mean. Should I be worried? Is there a fly in the ointment?

I couldn't help but ask!

Thanks, Brent Faul

It's a damn good question...and makes me realize that a number of other people have asked the same indirectly. Paint me chagrined.

Short answer: The service is GREAT.

Long story short: Everything works as I expected/hoped. Nothing to comment on there. The phone has few extra fun frills over the bare bones AT&T line I had. No more weird fax noises and rings that signal nothing but a dead line. The TV service has all the stuff I ever watch and is absolutely crystal clear. The internet, which is the biggest change by far, is blazingly fast and is shifting the way that my wife and I spend our time. More time on the laptops, we watch more video online, and we are looking more web-based streaming video on the TV screen now that we get a smooth uninterrupted play. In short: it realized my every expectation. No big deal. :-) I will sometime soon get around to doing a more fun, tiresomely exhaustive set of reviews of the various services as they currently exist...now that I have been appropriately prodded.

But that sorta begs the question of why I didn't dive right in...Well for one thing, I do tend to want to do a thorough take once...and I am still setting up the system to my tastes, rewiring my house and generally keeping things so in flux up that I don't have a stable experience on which to comment. But also, as I told FOF Brent:

1) I was never all that interested in the services. Still am not. The internet side is awful cool and the speeds are very, very nice... but the TV, online stuff, and phone just work. That's nifty. They work great. But they are not exciting (to me :-) ) —Most of what I want to explore that is personally exciting is how I can use things differently because the internet speed lets me do things differently. And it does! Very gratifying. But I am still trying to figure out just exactly how. (I can report that we watch fewer TV shows and surf more...but am discovering that some stuff that I formerly considered internet stuff is now watched on the big screen.)

2) What always interested me most was the way that having community-owned fiber could enhance our community as well as our individual lives. To that end I am distracted from posting on the fiber services by trying to work on a concept we're calling Lafayette Commons — to provide a higher base-level of tools and capacities to folks here in Lafayette. We're starting with a nonprofit Education Edition of Google apps that allows us complete access to the API's, a very localizable widget-based landing page, and the complete suite of Google productivity tools (email, storage, word processing, site construction, spreadsheet, etc. with very nice collaborative functions like intercommunication and version tracking). This can be distributed free to basically an unlimited number of users. To Lafayette.

Lafayette Commons is in what I'm calling "in Delta" in sly reference to the software "in Beta" concept --the tools are pretty much there which distinguishes it from the usual unfinished beta release, but what is not clear is the "delta," the "change" we want to effect. We need a nice big stable of visionaries and practical-minded "project wranglers" to create and localize appropriate tools and interface. This is such a tangle that it is very distracting. (In, admittedly, a fun way.)

Interested?

Anyhow, Yes I should really do a series of posts on the services available and hopefully soon...but I am going to a conference in DC (Freedom To Connect, F2C) late this/early next week that I hope will refresh me in helpful ways so I doubt that it will all get done this week.

Thanks for the prod, John

And thanks, folks out there, for your patience...and to any intrigued by Lafayette Commons...please get in touch we need lots of people doing lots of different things.

"LUS’ superfast fiber"

The Advocate published an article, LUS's Superfast Fiber, this morning as its way of marking the imminent launch of LUS Fiber. I'm pleased to report that it didn't focus on pricing and marketing details but instead chose to explore "what the new system could mean for the community."

The top of the story looks at internet speeds:

The fastest connection offered by LUS will be 50 Mbps for a standalone cost of $58 — a speed available in few markets and generally costing more than twice as much.

Connection speeds from customer to customer on the fiber system within Lafayette will be at 100 Mbps, regardless of which connection plan a customer buys.

“100 megs peer-to-peer is mind-blowing,” said John St. Julien, a retired education professor who was part of a grass-roots push for a publicly owned fiber optic system.

It’s so fast that few people see a present need for such speed, which makes it all the more interesting for people like St. Julien.

“The part that I can’t imagine is what I’m most excited about,” he said.

A couple of caveats: As I understand it the 50 meg speed is simply the highest standard tier...if you want more, you can talk to LUS about it. I expect they'll eventually get around to standardizing a policy on such. LUS' standard Customer Premise Equipment (the box on the side of the house) tops out at 100 megs at the default internet port but conceiveably that could be doubled by using the second port currently reserved for video traffic.

The 100 megs is indeed mind blowing...and it's less the speed than the fact that it will be symmetrical which will make interactive, participatory conversations the equal of one-way passive experiences which predominate on our cable and internet media. Right now the quality of passive intertainment and communication far outstrips the quality of active ones because upload speed are a small fraction of download speeds. But we humans much prefer conversation...as is evidenced by the fact that we made texting a surprise essential on cell phones, greedily tolerate cell phone quality audio to continue talking to friends and loved ones on the go, and that (amazingly) email remains the killer app of the internet and the one factor that moves those still offline into the digital realm. LUS' symmetrical connections makes what we really want —a human connection— an equal player and I fully expect that we'll find ways to mashup community experiences as soon as we have the bandwidth to make such dreams possible. For instance, I can imagine serving up a high-def video out my local cache to a couple of households around town (say a Northside championship game?) onto nice big TV screeens while holding video chat play-by-plays with four or five special buddies on our laptops. In the background my wife commiserates with their wives in a separate video chat. (The social dynamics remain the same. :-) ) Could that swallow up some bandwidth? Is it technically possible now? Yes...yes indeed. If we had the bandwidth. And that's only the start. Classrooms, good classrooms, are good conversations and tech-enabled teaching will only flourish when tech-enabled conversation is a rich equal to passive teaching designs.

But as mind-blowing as that much symmetrical speed is there's more.....everyone, everyone, who purchases internet service from LUS will be able to communicate at that unheard-of speed. This punches up the value for all. The fancy academic term for this is "network effects." The classic example is telephones: when one in a thousand has a phone it's almost useless. But when we all have phones and cell phones disembodied, at-a-distance speech no longer seems magical and has become a natural, inevitable, even inescapble part of our everyday life. LUS' brilliance lies in incorporating that bandwidth in all net services at a very low price...in making it ubiquitous they make their cheap connections much more valuable than by merely making them fast. When one in a thousand has interoperable video phones the things are a silly curiousity...but when everyone gets access to such service they suddenly have huge utility.

100 megs of symmetrical, uniformly available, connections is really amazing and the fact that we can't imagine all the details of how we will use them doesn't mean that the emergence of such uses isn't as inevitable as hurricanes in September.

Of course, the story does do some imagining of its own:

At any of the speeds offered by LUS, regular media downloads would be exceptional, multiuser video games on the Internet would flow smoothly, video conferencing would be a more pleasant experience, and interactive virtual classrooms would seem a real possibility.

Huval imagines a city where working at home becomes easier for folks who deal with the types of massive computer files that have trouble squeezing through residential Internet connections.

Video gaming is currently the driver pushing both hardware and network speed and quality forward. Lafayette will soon be the premiere place for tournaments and the local hotelier, gaming outlets, and conference centers really ought to be gearing up now.

Burgess' exploration of possibilities ends at a review of the digital divide potential of LUS' set-top boxes.

LUS Fiber customers will be able to access e-mail and the Internet without a computer through a basic Internet browser programmed into the TV set-top box.

A customer could plug a keyboard into the set-top box or navigate the Internet through arrow keys on the remote control and type with a virtual keyboard that pops up on the television screen.

Huval said he is aware of no other system in the United States that allows Internet access through the television.

LUS Fiber will be built out in phases, with the first phase including the area east of Evangeline Thruway and in the Johnston Street corridor from University Avenue past the Mall of Acadiana.

The set-top box solution will surely push internet access into more homes than any conceivable alternative way to connect to the internet. These features are built into current set-top boxes but are so seldom activated by private for-profit corporations that they haven't been upgraded. Consequently they are underpowered by the measure of most advanced users. But they do allow access to those parts of the web that motivate adoption: email and simple browsing. With luck (and work) the next generation will be more capable and these devices will prove bridges to more robust access. None of that should take away from the fact that LUS is actually doing three VERY substantial things to close the digital divide: 1) lowering prices, 2) offering a much faster, more robust service for that price, and 3) offering a no-additional-price way to get on the network.

Why Lafayette?
It's a great thing, all in all, and the doubter in us all has to ask: why here? Why does Lafayette get such great stuff? Well the short, prideful answer is that we fought for it. Where other cities backed off scared of the battle or were defeated in the fight Lafayette refused to back off and, in fact, waged an aggressive, scarring battle with the incumbent carriers. So vigorous was the fight that by the time the vote was held the incumbents had largely ceded the field. But that is only a part of the answer as to "why in Lafayette, La?" The rest has to do with the fact that this network is local and publically owned. People, regular citizens, fought for a real digital divide program. Regular, local, geek-types and businessmen insisted that a full-throttle intranet was both possible and desireable and made themselves irritating enough that the possibility was really explored—and found to be perfectly feasible after all.

The secret sauce in Lafayette is local, public ownership with responsive leadership. The sort of ownership that makes its citizen/owners believe they have a real stake and real influence. As long as those factors remain LUS has a bright future and its citizens can and should learn to expect, demand, and indeed create, more of the same.

Media Roundup: LUS Fiber Announcement (Update)

All the usual local media suspects weighed in with coverage of LUS' Fiber announcements at last night's city-parish council meeting. If you comb through the media landscape you'll find bits from KLFY, KATC, The Advertiser and the Advocate.

If you've just got time for one: read the Advocate. It's more comprehensive and is the only one to mention the announcements of features that will truly set Lafayette apart even in the rarefied ranks of fully-fibered cities. On the free internet-over-the-TV feature for digital subscribers:

LUS Director Terry Huval said the basic residential service will also allow customers without computers to have basic Internet browsing capability through the television.

“We think it may well be the first in the world,” Huval said of the television-based Web browsing capability. “It’s for the child at home trying to do a book report and cannot access the Internet today.”

On the 100 Mbps of intranet, customer to customer, connectivity:

All customers on the LUS fiber system will be able to exchange information with other fiber customers at 100 Mbps, Huval said.

The Baton Rouge Advocate also covers pricing, tiers, the launch date, and the likely first neighborhoods to get fiber.

The Lafayette Adverstiser, and local TV station KATC and KLFY restrict their coverage to pricing and rollout details, though KATC does mention the fact that LUS bragged on being the only "100 percent fiber optic network and the only customer-owned telecommunications network" in Lafayette. There's also a bit of video at KATC.

In a story that headlines the front page the Advertiser fleshes out the details on the residential bundles; lays out the plan for business bundles, and makes clear the places where the first customers will be served.

They're all worth a gander and report slightly different parts of last night's ephocal announcement. Take a look.

It's certainly a nice Christmas present for Lafayette.

UPDATE 3:35: Terry Huval, in the best tradition of local responsivness, went down to the Advertiser site and answered questions from all comers. (Starts here.) Great stuff! It takes several pages and a lot of ground is covered. This is one of the few times that reading the comments is worthwhile—and Terry does it using his real name, a rarity in the not-so-courageous atmosphere of the Advertiser site. It's all pretty respectful, thankfully. I suspect that this is because the denizens there are stunned by dealing with someone who 1) puts their reputation on the line by using his real name, and 2) really knows what he's talking about. That's the natural basis for respect.

(Try getting a response, any response, from Randall Stephenson or Patrick Esser. They're the heads of AT&T and Cox respectively. Never heard of 'em? And they've never heard of you or your neighborhood, nor have any idea that there is an Advertiser or an Advertiser forum. That's my point. You're better off with Terry. And he plays a mean fiddle, too.)

Fiber Plans:Deployment, Tiers, Pricing, Digital Divide and More

LUS Fiber is here. Welcome to your future. That was the message as LUS director Terry Huval stood before the City-Parish Council and laid out the near-term deployment plan and the basic products that will be offered by the new community-owned network. Joey Durel, in his introduction, took visible pride in the system, saying that they had under-promised and over-delivered—something which he's a bit paradoxically claimed was his startegy from the start. If that was the plan; they've met their goal. The network's first offering of services is more than I'd have said possible or likely when we were first thinking about it. —But not more than I and others fought for as ideas about the community's network matured. (One of the huge advantages of owning your own network is that you can make suggestions, fight for them and sometimes help open the door to new directions. Local, public ownership, frankly, is an innovation as important as any technology to LUS' success.) It's a world-class network that we're building. We've every reason to be proud.

I'm goining to hit the highlights here but if you want to see the goods for yourself visit the LCG Auditorium channel at ustream.tv and watch the archived video there.

As always, the LUS presentation was tightly and logically structured: Huval broke the power point into news about the rollout & construction, pricing, unique features, and customer service.

Rollout & Construction
First and foremost, the January date for lighting up the first customers is holding. Just who, when, and how many remains vague but the system will launch with paying customers next month.

Fiber will rollout first at the two ends of the "phase 1" area building out from fiber huts—"hubs"— located on the grounds of the power substations at each end of the build area. The first customers will apparently be signed up in the area around the Acadiana Mall at the southwest end of the build area and those in the Northeastern segment served by the "PEC" substation will also start seeing availability. (See my Google map, or LUS's version to get an ideaof the geography involved.)



click in to examine your neighborhood or View Larger Map

When fiber becomes available on your street every address will get a nifty piece of mail announcing: "LUS Fiber is here. Welcome to your future" reversed out of a light blue background. Watch closely for that distinctive piece of mail. And then call.

Pricing & Tiers
The big announcement today was was the service plans and prices. The short story is that more-for-20%-less promise is being kept. And in some situations it MUCH more.

Here's a list of the pricing bundles. In some ways it's misleading to call it a bundle since bundle's usually mean some complicated formula for discounting the price of the services if you buy an approved bundle. LUS' packages won't work like that. There will be no penalty for mixing and matching service levels like there are in the incumbent's bundles. All the service are offered for a single straightforward discounted price. Clean and simple and easy to understand. And no attempts to entice you into spending more for service levels you don't really want in order to get a price break for something you do want. (Why? Hint: you're being treated with the respect accorded an owner.) So you could order the top tier internet and the cheapest Video and Phone, or NO video and phone, without penalty.

VIP (Video, Internet, & Phone, get it?)

Video: expanded basic: more than 80 channels $39.95
Internet: 10 Mbps Up and down. $28. 95
Phone with services: 15.95

VIP Silver

Video: over 250 channels incld High Def $63.31
Internet: 30 Mbps Up and down. $44. 95
Phone with a long list of services & 5 cents a minute long distance: 28.95

VIP Gold

Video: over 250 channels incld High Def plus Premium Movie suits $98.09
Internet: 50 Mbps Up and down. $57.95 (wow)
Phone with a long list of services & unlimited long distance: 43.95

More for less. —Now some will try to point to the cheapo bundles that Cox is already offering (and for whose existence you can thank the threat of competition) but those aren't "real" prices, lock you into a set of services for a year or more that you might not want, isn't customizeable, and is a LOT less product. How much for an internet tier to compare with LUS' 30 or 50 meg tiers? There really is no similar product from Cox or AT&T. For value the LUS prices can't be beat considering the number of channels or speed of the offering. But there is no truly cheap, low end offering. Cox offers a 768 kbps thing they call "high speed internet" for goodness sakes. That's cheaper than LUS' 13 times faster 10 meg low tier...but not, I think, much of a value. Of course, LUS really low price for internet is access free...and probably works at at least 768 Kbps—see below.

Unique Features: Digital Divide & 100 Mbps Intranet
These are the bragging points—and pretty impressive they are too...taken together I think they are truly unique to Lafayette.

LUS' response to the Digital Divide question is to enable the internet capacities of their digital set top box. Using a limited browser a user will be able to read email and do basic web surfing on their TV. And Lafayette is going to do it For Free. There is not surer way to get folks online than to package it into their cable service. Once the rollout is complete Lafayette will inevitably become the most connected city in the nation. Technically, at least. Now helping folks use that capacity fruitfully is a whole 'nother matter. And properly something the community shold pitch into to do. (Any takers?)

The 100 Mbps intranet has been discussed on these pages for a long time. Suffice it to say that any regular customer will have access to blinding 100 meg speed over the internal community intranet. Want to download the 6 hours of one of those interminable contensious council meeting? In HD? No problem. It will come down in a flash. Video telephony. Shuttling those huge files will become trivially easy—if only inside our net. That will encourage businesses and tech-oriented citizens to locate inside the city...which might do more to encorage "smart growth" than any suggestion I have heard to date.

Customer Service
There'll be two customer service centers down the road. The customer service people—both in the buildings and on the streets—will be your neighbors.

And....
Finally, I'd have to say that LUS didn't talk about one of the greatest features of our network: the money you spend on LUS, the money that gets you more for less, will stay here in Lafayette and won't be shipped off to some high rise in San Antonio or Atlanta.

Frankly, it's all we asked for initally and more...it's fiber to the home with its near-infinite expandability. It's cheap. It will be offered to every last person and business in the area. We will own it and can do with it what we like — and both the 100 mbps intranet and the digital divide initiative are the products of local folks pushing for them and evidence that community ownership can make a huge difference right off the bat. Sure there's more that I can hope for and fight for now. But on this day to have all the hopes that we held back in 04 realized is enough...It's amazing. A dream realized.

LUS Fiber: First Local Media Report

Today’s Independent carries what will undoubtedly be the first many stories on Lafayette’s new community-owned fiber-optic system. It’s contains exciting details of the sort that will lead to extensive national coverage when they are officially announced.*

Sadly, you have to wait until the latter half of the story to catch a whiff of the excitement. The Independent leads with graphics, a head and a subhead that distract from what ought to be the meat of the story. While granting that there is more than a bit of the usual media tendency to try and generate excitement with sensationalized coverage, this wound is largely self-inflicted.

The Lead
First, note the dire graphics visible in the print/pdf version. Then see the Head: “Ready for Prime Time?” And Subhead: “Lafayette Utilities System is tight-lipped about its highly anticipated fiber-to-the-home telecommunications service, due next month. Will it live up to the hype?” If you read through to the end of the story you'll find that the clear answer is “Yes!” But you have to make it down to that part—and be knowledgeable enough to be excited by the low-key presentation you find there.

LUS has certainly been “tight-lipped” about their project. And, frankly, with good reason—there is no reason to give Cox and AT&T any additional ammunition to use against our community.**

Still, letting fear of the incumbents be the reason for not talking to the community is the wrong decision and this story in a sympathetic local newsweekly is evidence of that mistake. Eye on the Prize: The overwhelming goal of LUS right now has to be to generate as large a number of enthusiastic users as is possible. The way to do it is drive excitement, enthusiasm, talk, and local pride. You can’t do that from a hunkered-down position. There comes a point where people sensibly assume that no news is bad news. And while there has doubtless been disappointments about issues ranging from contractors, to channel contracts, to the practical availability of nifty technical features not letting those questions arise and dealing with them easily as they are solved or explained hands the incumbents the advantage of introducing issues and setting the context—something they have proven time and again they will do in unfair ways. The ancillary benefit of dealing openly and forthrightly with things like channel contracts and contractor issues is that everyone grows used to Cox et al. making silly claims and with LUS regularly showing how foolish they are. In short order people decide they don’t trust Cox's attacks even before LUS makes its explanation. That’s the way it worked during the fiber fight and that is how the community was inoculated against the last minute nonsense put out by the incumbents and their allies that worked so well elsewhere.

The upside of talking is that your community—and subscriber base—is both excited by the new features and understands their sensible limits. You can’t achieve even one of those necessary prerequisites to widespread adoption without an ongoing conversation.

The Meat
Now on to what should be the real meat, and the real excitement, of the story. First there is a restatement of what we’ve heard before going all the way back to the early discussion of the idea before the council...claims that some doubted would survive to the product launch. We see that they have:

LUS will sell phone, cable and Internet services individually, but Huval says the better deals will come with ordering the “triple play” combination package. That service of expanded basic cable ­— more than 80 channels — local phone service, and Internet service with a download and upload speed of 10 MBps will sell for approximately $85 a month. It will also include 100 MBps speeds for peer-to-peer Internet communication (when two LUS subscribers communicate with each other)[Note: that should be Mbps]. Huval adds that on average LUS’ prices will be 20 percent less than the standard rates now offered by its competitors.

The basic claims were always essentially: More for Less. That’s being realized with a full triple play, a full suite of channels, stunningly fast internet for the cheap tier, and a price level 20% lower than the competition. The 100 megs intranet was added after the initial promises and constitutes an exciting feature that only makes sense on a community-owned network. It’s a feature that requires some explanation (talk with the public!) to really appreciate. But among other things what it will make trivial is video telephony, easy sharing of any content--up to High Def Video, and all sorts of innovative small business models. Much of that would be made yet easier by making static IP addresses standard...or at least making the addition of such trivially inexpensive.

Other promises were for advanced services and since LUS has decided to go with an all IP system (something once in doubt) that will be relatively easy. In that department we’ll apparently get caller ID on the TV screen for starters but expect a raft of nifty integration features downstream.

Most exciting, because we’ve heard so little about it, is the set top box internet capacity...and it too requires explanation to fully appreciate. LUS will be the first, absolutely the first, to make the internet available to its users without having to buy a computer and a monitor. This is a huge deal that will immediately catapult LUS into the the head of the line in terms of the digital divide. Instantly Lafayette will have a larger percentage of its households capable of using essential internet services than any place in the nation. (Long-time readers will recognize that I’ve advocated this alternative before.) Realizing the potential of email (still the killer app of the internet) and even limited internet access will require education...and, yes, talking it up. The downside, and there is always a downside, is that the browser won’t be as capable as the one in your computer:

The TV browser is limited. It will only display Web sites that are Personal Display Assistant-optimized. PDA-optimized Web sites are largely text-based with limited graphics and pictures, and LUS’ TV browser won’t allow for any online videos. Huval explains the feature wasn’t put in place to allow subscribers to go to YouTube.com and watch a series of videos on their TV.

“It’s a light browser,” he says. “It’s not designed to have the kind of horsepower that you would have on a PC. It’s not to say we couldn’t do [online videos], but we’re the first ones in the United States trying this, and I don’t want to be pushing our system this early in our new business.

It’s good to be getting that news out there now...the idea that this is unique and forward-looking is absolutely true. (Trust me I’ve looked. Somebody in rural Canada sorta kinda used this feature for local information from the video provider; not general internet access no matter how limited. It was very vague info and may not have been the same box that LUS is using.) It is also true that this is limited. And that those limits should not have to persist. —The feature has been buried in advanced set top boxes for a long time, probably a decade and never turned on by the incumbents that sell services. (That, discouragingly, is not all that hard to understand: they want to sell a more capable, higher-priced internet package. It is only a community-owned network that sees the rationale in providing cheap, easy access to the whole community.) Because it was never turned on the feature has atrophied and never been upgraded by the producers...just carried forward in new models. Some of the underlying capacities are used sparingly for integration into WAP cell phone stuff (now dying) and interactive little picture in picture things for various set top box guides and the like. Not much upgrade is needed if none of the buyers are allowing the users to interact with the richness of the internet. So, in effect, LUS is limited by the decisions made by competitors that didn’t share its generous motivation. Here’s to hoping that actually having one visible customer that uses the full capacity of the internet features of the box will encourage the bean counters to expand that capacity. Really, this should be a software issue. Modern IP-capable set top boxes are already full computers capable of advanced video protocols, pushing HD quality video to the screen and with the hardware built in to negotiate multiple IP protocols...it should just be a matter of putting the package together and having a network customer willing to let their customers use it. LUS will be that customer

Exciting, exciting times. We’re about to get everything we asked for.



Footnotes:
*I expect an official announcement no later than the last city-parish council meeting of the year...that’s the last possible moment and that fits the (unfortunate) LUS pattern. An official Press Conference with all the bragging trimmings would be much preferred and would create more excitement than letting reporters and the public overhear a council power point. Still... Stay tuned.

** Recall that Cox and AT&T have consistently tried to destroy the network, and failing that weaken it, at every turn. Beginning with trying to pass a law to outlaw the idea, to achieving a very restrictive law that places unfair and anti-competitive limits on LUS (but allows Cox and AT&T to freely engage in the very same activities), to waging an expensive public relations battle to thwart the will of the community (which they lost resoundingly), to repeatedly suing the community after the loss (which failed repeatedly but achieved the purpose of delaying the launch by years) to, currently, running a website devoted solely to generating bad publicity about a competitor that doesn’t yet have the first customer (how often do you see that? Never. An anti-Panasonic site by Sony? Bad form.) No, LUS is right to think that the incumbents are out to get them and will take unfair advantage of anything that they know. That’s the clear history and to act as if it isn’t true would be irresponsible.

NADs, the Digital Divide, the iPhone and Lafayette

Food For Thought Dept.

Mike helpfully emailed a link to a Wall Street Journal article that thoughtfully rewrites a press release from Comscore, a marketing research firm which recently released a study on the influence of the iPhone on the smartphone market.

Long story short: the iPhone is a big deal and is driving some pretty basic shifts in usage patterns. This isn't all that surprising when you realize that the iPhone is pretty much a full computer with an always-on 3G internet connection—usably fast mobile ubiquity. I recently got one to take on an extended vacation and camping trip out west and it was fantastically useful to be able to access mapping, directions, restaurant reviews—and even GPS locations while hiking far from cellular connections. I am not surprised that others find its extended all-in-one capacity both helpful and worth affording. (That trip explains the 2 week LPF hiatus for both of you that wondered.) You can do a search on the terms and find bits and pieces of Comscore's broader analysis. (The full report is a for-pay item.)

Our Focus
But the big picture is not particularly what interests us here today. Instead we focus on the implications of these usage shifts for digital divide issues here in Lafayette.

Part of what Comscore's data shows is that lower-income householders are 1) adopting smartphones and especially the iPhone at a rate that is growing faster than those that are more wealthy and 2) that their use of network functions like email and search are also growing faster than the wealthy as is their usage of music/mp3 functions. (As an interesting sidelight: the overall usage is actually shrinking for non-network centric uses like music listening. hmmn....)

The conclusion that the analysts reach is that folks who need to stretch the dollar are dropping telephone landlines and internet connections in favor of cellular connections when they are pressed—iPhone-like devices make it possible to gain enough of the benefits of these capacities over your cellular connection to make turning off the other services seem cost-effective. You also don't have to pay for a separate mp3 player or computer.

The smartphone/iPhone is emerging as an all-in-one network device that is particularly attractive to those whose need to pinch pennies. It may well become the preferred NAD (network attached device) of the working stiff.

The NAD and the Digital Divide in Lafayette
Just how people attach to Lafayette's shiny new network has been a big issue dating back to the Digital Divide Committee and the Fiber Fight. Both LUS and the city-parish council have made a strong (and specific) commitment to making sure that the benefits of the community's network extend to all. The first and most valuable commitment to equity was to make the the network as cheap as possible and to make the cheapest levels of service much more powerful than is available from for-profit providers. LUS is clearly keeping that commitment with very low-priced, extremely high bandwidth connectivity products. But there was also a commitment to find some way to get computers into poorer people's homes.

Closing the digital divide, digital inclusion, was never just a matter of do-gooder sensibility or even simple justice (as powerful as both are); the impulse always included a healthy dose of selfish realism: We will all advance further and faster if we advance together. A truly advanced digital community must be pervasively sophisticated. To the extent that Lafayette (and any vigorous local community) has decided to invest in a technological future for its children it cannot afford to leave any part of the community behind. No local community has the human resources to waste. No real community would tolerate it.

That was the basis for our commitment to digital inclusion. At the time it was assumed that the NAD would be a desktop computer or maybe a laptop. But the winds have shifted.


The New NADs
It now appears that the NADs used to bridge the digital divide in Lafayette will consist of some mix of 1) newer, radically inexpensive low-powered laptops (aka "net tops", 2) wireless smartphones, and 3) the cable settop box's rudimentary browsing and email capacities. I've discussed 1 and 3 pretty extensively earlier.

What's most interesting about these 3 paths toward accessible network connectivity is not how they differ and the hard choices those differences might suggest but how they are similar and the opportunities that they offer that Lafayette is uniquely situated to grasp.

Net tops laptops, smartphones, and set top boxes are all unabashedly network-dependent devices. Without a good, fast, reliable connection to the internet they are really not very useful or valuable. With an advanced connection, however, they are transformed into powerful, amazingly cheap devices that challenge the functionality of a powerful conventional computer for most folk's purposes. That defines the double-edged sword that inexpensive network devices represent for most people in most places: they are only as good--and as cheap--as the networks to which they connect.

The smartphone/iPhone presents a new set of challenges and opportunities for providing fair access to Lafayette's networked future.

Smartphone Opportunities
The opportunities are pretty breath-taking: hand-held, always-on network devices like the iPhone or newer advanced Blackberries offer the possibility of leapfrogging into a future that must remain a vision in most places.

That vision is of an ubiquitous, always-accessible network that puts rich comunications—ranging from video to voice to text—and huge computational and information resources at the fingertips of users at a price point so low as to make universal use almost inevitable.

If we can line up all these elements we can be both a national and even a world leader in popular access to advanced technologies. Lafayette can be the place to explore today the consequences of sort putting massive bandwidth, new devices, network storage, and online computational resources into the hands of most people in a community. It's a chance for our comunity to help define the future—and to make a place in that future for communities like our own.

Smartphone Challenges
The new, cheap NADs Lafayette is considering as tools to close the digital divide are all not only network-centric but network-dependent. These inexpensive devices all require two things to make them function as adequate substitutes for traditional computers: 1) an always-on, large-bandwidth connection and 2) —and this is less well understood—on line storage and computational resources dedicated to each NAD user.

We have the dense fiber backbone. And the crucial public ownership. But we need more.

1) We need, first, to make sure that we beef up the wireless network that is currently being deployed along with the fiber and offer it as an adjunct to a citizen's network connection. We can provide wifi within our own homes by attaching it to the fiber, but on the streets and and in public places our network connectivity needs to follow us. Wifi (for other practical reasons as well as the current considerations) shouldn't be a seperate network.

2) We need to provide substantial online storage for individuals. NAD's are noticeably short of storage space. That's part of what makes them light and inexpensive and hence good digital divide devices. There is no reason to have massive storage located on an always-connected device. But beyond compensating for NAD shortcomings, a central online repository will soon become a practical necessity as people move toward using multiple, differently capable devices online. It is easy to see a time in the near future when the typical user might login daily from 1) a home computer, 2) a work or school computer, 3) their personal NAD, 4) their settop box to view some net content communally or on the large screen, and 5) from a friend's house or public space. A single, online "home" would allow everyone to use their personal "stuff" (from docs to passwords to bookmarks to online applications and beyond) from any device at any location.

3) We need to provide real network-based computational power. NADs onboard computational resources are weak. But with a robust local network there is no need for a supercomputer in your hand...just access the computational power of the supercomputers on the network. The settop box solution would be greatly enhanced by locating a linux desktop on the network. A small server farm (or a nice virtual server like the one that Abacus has) could serve out the capacity of a full computer with a full suite of powerful applications to any screen---from the settop's TV to a NAD's small one. The technology is currently being called "cloud computing" but it could be arrayed cheaply by any community with the will to do so.

With fiber, fiber-driven wireless, online storage, and network-based computation Lafayette could cheaply and easily meet the commitment made during the fiber fight to closing the digital divide. And it could do it in a way that would benefit every citizen no matter what their income, neighborhood, race, or level of tech savvy. Meeting above challenges would help shape Lafayette into a community with an unrivaled capacity to meet future challenges. Since everyone would benefit it would be easier to sell politically. In these hard economic times it would be a huge boon to the whole community and mark Lafayette as a progressive, self-reliant locale in which to do business.

Really this should be a no-brainer.... don't you think?


Lagniappe:

Should you be tempted to think that this is ahead of its time or that Louisiana is behind those times:

About 25 percent of Louisiana's 4.2 million people have a Blackberry, iPhone or similar device, which May said "is really a computer."

That's from an Advertiser story on the community college system reformatting online coursework to make it accessible via smart phones....since it is "really a computer" qualified students can get aid in buying a smartphone since it can be regarded as educational.

The future is just around the corner. This stuff is all in sight.